FAQ
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for here, feel free to contact us — the Z3 Finds family is always happy to help.
📦 Pickup Process
Do you offer local pickup?
Yes! We offer free local pickup for customers in our area. Simply select the local pickup option at checkout and we'll notify you when your order is ready — typically within 1 business day.
How does pickup work?
Pickup is by appointment only. Once you receive our "ready for pickup" notification, reach out to schedule a convenient time. Please do not come before receiving confirmation — we want to make sure your order is fully prepared and waiting for you.
What do I need to bring for pickup?
Just bring your order confirmation email (printed or on your phone) and a valid ID. That's it!
🚚 Delivery Timing
How long does it take to process my order?
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day. You'll receive a shipping confirmation with tracking once your order is on its way.
How long will shipping take?
Estimated delivery times after dispatch are:
- Ontario: 2–4 business days
- Rest of Canada: 4–8 business days
- United States: 5–10 business days
Please note these are estimates and may vary depending on the carrier and your location.
Will I get a tracking number?
Yes! Once your order ships, you'll receive an email with your tracking information so you can follow your package every step of the way.
🔍 Condition Explained
How do you grade your items?
Every item at Z3 Finds is assessed through our proprietary Z3 Triple-Check™ process — three rounds of inspection covering authenticity, condition, and quality. Only items that pass all three checks make it into our store.
We use a 5-tier condition scale:
- 🌟 New / Deadstock — Brand new, unused, original packaging
- ✨ Like New — Minimal use, no visible flaws
- ✅ Excellent — Very light signs of use, only visible on close inspection
- 🔵 Very Good — Minor wear consistent with normal use, all noted in listing
- 🟡 Good — Noticeable wear, all flaws photographed and described
For full details, visit our Z3 Condition Guide.
Are your items authentic?
Absolutely. Authenticity is the very first check in our Z3 Triple-Check™ process. We do not list anything we cannot verify. No fakes. No exceptions.
What if I have questions about a specific item's condition?
We're happy to provide additional photos or details before you buy. Just contact us with the item you're interested in and we'll get back to you promptly.
↩️ Returns & Refunds
What is your return policy?
Because we describe and photograph every item thoroughly, most sales are final. However, we do accept returns if:
- The item is significantly not as described (wrong item, undisclosed damage, or incorrect condition grade)
- The item arrives damaged in transit
How do I start a return?
Contact us within 3 days of delivery with your order number and photos of the issue. We'll review your request and respond within 2 business days. If approved, we'll send a prepaid return label and issue a full refund to your original payment method within 5–7 business days of receiving the item.
Are any items final sale?
Yes — items graded as Good condition or below, and any items explicitly marked as final sale in the listing, are not eligible for return unless they arrive damaged or significantly not as described.
Do you offer exchanges?
We don't offer direct exchanges at this time. If you're eligible for a return, you're welcome to place a new order for a different item once your return is processed.
Still have questions? We'd love to hear from you. Get in touch and a member of the Z3 Finds family will respond as soon as possible.